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CQC shares good GP practice in COVID-19 management

Examples of safer staffing, remote healthcare and communication

June 5th 2020

Tagged: CQC COVID19

By Ailsa Colquhoun

The CQC has set out good GP practice in COVID-19 management in primary medical services. Examples of good practice are given in four main areas:

Changes to service design and delivery 

  • Church Street Partnership set up a community team. Their social prescriber for vulnerable patients runs the team. The partnership identified patients who could self-refer for help with activities like shopping.
  • The D Parys Group’s practice nurses run a home visiting service.
  • North Street Medical Care created lead roles for important clinical and non-clinical areas. For example, the social care lead manages its list of extremely vulnerable people.

Remote healthcare 

  • GP Rachel Buckley did a ward round to two care homes by video call. Rachel used the care home managers mobile phone as contact. She saw every patient in the homes registered on the practice list to find out about their well-being. Rachel reassured them all that primary care was available and open for business as usual. She phoned the next-of-kin for each patient to reassure them that their loved ones were being supported.
  • Tower Hamlets GP Care Group and Bikeworks provide patients with COVID-19 home monitoring kits.
  • Staff at Rosegrove Surgery in Burnley pledged to phone a vulnerable patient every day during the pandemic for a chat. This has now been rolled out to the PCN. All GP practices within this PCN are contacting their vulnerable patients.


  • HIYOS (Healthy In Your Own Skin), an NHS GP practice, conducted a survey asking patients what they wanted from the practice during the COVID-19 outbreak.
  • Church Street Partnership emailed videos to at-risk patients to watch before appointments. This was to help reduce their anxieties and help them understand the process.

Safe staffing

  • Holbrook & Shotley Surgeries enabled clinicians to work remotely where possible.
  • North Street Medical Care developed a rota to promote social distancing in the practice environment.