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Manufacturer/wholesaler Christmas opening details

Don't get caught out

December 3rd 2018

Tagged: Dispensary guidance news

A summary of customer service desk opening hours can be found in the table below, created by PSNC. For information on order cut off /delivery schedules please see links at the bottom of the page.

Mon 24th Dec  Tues 25th Dec  Wed 26th Dec  Thurs 27th Dec  Fri 28th Dec  Mon 31st Dec  Tues 1st Jan  Wed 2nd Jan 
Alliance  Normal hours (see Alliance delivery schedule below) Bank Holiday Bank Holiday Normal hours (see Alliance delivery schedule below) Normal hours (see Alliance delivery schedule below) Normal hours (see Alliance delivery schedule below) Bank Holiday Normal hours
Alloga (Concordia) Normal hours (see Alloga delivery schedule below) Bank Holiday Bank Holiday Normal hours (see Alloga delivery schedule below) Normal hours (see Alloga delivery schedule below) Normal hours (see Alloga delivery schedule below) Bank Holiday Normal hours
Astellas  See Alliance delivery schedule below Bank Holiday Bank Holiday See Alliance delivery schedule below See Alliance delivery  schedule below See Alliance delivery schedule below Bank Holiday Normal hours
Boehringer- Ingelheim  09:00-16:30 Bank Holiday Bank Holiday 09:00-16:00 09:00-16:00 09:00-16:00 Bank Holiday Normal hours
BMS  08:30-12:00 Bank Holiday Bank Holiday 10:00-14:00 10:00-14:00 10:00-14:00 Bank Holiday Normal hours
Britannia pharmaceuticals  09:00-12:30 Bank Holiday Bank Holiday Processing orders only Processing orders only Processing orders only Bank Holiday Normal hours
Eli Lilly   09:00-15:30 Bank Holiday Bank Holiday 09:00-17:00 09:00-17:00 09:00-15:30 Bank Holiday Normal hours
GSK See Alliance, AAH & Phoenix delivery schedules below Bank Holiday Bank Holiday See Alliance, AAH & Phoenix delivery schedules below See Alliance, AAH & Phoenix delivery schedules below See Alliance, AAH & Phoenix delivery schedules below Bank Holiday Normal hours
Kyowa Kirin 09:00-17:00 (see Alliance, AAH & Phoenix delivery schedules below) Bank Holiday Bank Holiday Closed (see Alliance, AAH & Phoenix delivery schedules below) Closed (see Alliance, AAH & Phoenix delivery schedules below) Closed (see Alliance, AAH & Phoenix delivery schedules below) Bank Holiday Normal hours
Lundbeck  Closed Bank Holiday Bank Holiday Closed Closed Closed Bank Holiday Normal hours
Merck Serono  Closed (see Merck delivery schedule below) Bank Holiday Bank Holiday Closed (see Merck delivery schedule below) Closed (see Merck delivery schedule below) Closed (see Merck delivery schedule below) Bank Holiday Normal hours
Novartis  08:30-16:00 Bank Holiday Bank Holiday 09:00-16:00 09:00-16:00 08:30-16:00 Bank Holiday Normal hours
Pfizer  Normal hours Bank Holiday Bank Holiday Normal hours Normal hours Normal hours Bank Holiday Normal hours
Roche Normal hours (see Roche delivery schedule below) Bank Holiday Bank Holiday Normal hours (see Roche delivery schedule below) Normal hours (see Roche delivery schedule below) Normal hours (see Roche delivery schedule below) Bank Holiday Normal hours
Sanofi  Normal hours Bank Holiday Bank Holiday Normal hours Normal hours Normal hours Bank Holiday Normal hours

Please note these times may vary according to staffing levels and are subject to change.

Order cut off/delivery schedules and additional information

Alliance

Alloga

BMS

Britannia

Kyowa kirin

Lundbeck

Merck

Novartis

Roche

Waymade

For customer service contact details and manufacturer contingency arrangements see PSNC’s information here 

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