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Two DDA members receive top CQC rating

Dispensary contributions noted at the Hamstreet and Leyburn practices

December 9th 2016

Tagged: DDA news CQC

By Ailsa Colquhoun

Two more DDA members have been rated outstanding by the CQC.

DDA member practice the Hamstreet Surgery, near Ashford, has received a top rating for its caring, responsiveness and quality of leadership.

Contributing to the top rating for responsiveness was the medicines collection service offered to two local villages.

Practice leadership was also commended: following concerns raised by patients, the practice produced an information slip clarifying the nature of a medication review.

Following feedback from patients in the Ashford Rural Medical Services (ARMS) the practice collaborated with neighbouring GP practices to provide weekly travel advice clinics for patients.

Inspectors saw that the practice was committed to working with other healthcare providers, charitable organisations and local GP practices to promote and improve services in the local community.

The report concluded that medicines were dispensed safely and noted that monitored dosage systems (MDS – dosette boxes) were prepared in a separate area to minimise interruptions.

Also receiving a top rating, for effectiveness, responsiveness and the quality of its leadership was DDA member the Leyburn Medical Practice in north Yorkshire.

Applauding the practice’s responsiveness, inspectors highlighted the practice’s free home delivery service. They noted that the average distance to the practice for patients is nearly two miles, and the nearest hospitals between 18-40 miles away depending on the service required.

Other commendable aspects of the practice were the ‘commuter’s clinic’, held twice a week until 7.15pm, and the new practice telephone system.

Good safety procedures in the dispensary included a second check barcode system and a physical second check for controlled drugs. Also noted were: the dispensary staff training, appraisals and competency assessments; SOPs; repeat prescription review; and procedures for monitoring prescriptions not collected.

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