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Two outstanding DDA members

Dispensary services contribute to top ratings

October 2nd 2018

Tagged: CQC

By Ailsa Colquhoun

Two DDA members have received outstanding ratings from the CQC.

Tillingham Medical Centre in Southminster, Essex, was rated  good for safety, and outstanding in all other areas.

Weekly or monthly blister packs and large print labels were cited as factors contributing to the practice’s outstanding rating for responsiveness, and dispensary staff training and competence assessments to the practice’s effectiveness.

Good safety was assured through documented discussion and learning from external safety events as well as patient and medicine safety alerts.

Fellow DDA member the Ivy Court Surgery, in Tenterden, Kent, was also rated outstanding on measures of responsiveness and quality of leadership. Dispensary services were rated as keeping patients safe.

Despite a good rating for responsiveness, non DDA member the Pennygate Medical Centre in Spalding, Lincolnshire was rated inadequate overall.  The dispensary was cited for providing additional support with medicines,  for example monthly blister packs.

In terms of safety, clear systems to manage risk were let down by a lack of ‘near miss’ documentation, which has now been corrected.

In addition, the practice was advised that dispensary standard operating procedures had not always been signed by staff following update, and that there could be better systems for patient safety alerts, medicines reviews, monitoring patients on high risk medicines, and cold chain monitoring.

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