Two more DDA members have been given outstanding ratings by the CQC.
Woodbury Surgery, near Exeter, has received outstanding ratings for its responsiveness and the quality of its leadership.
Rating the practice’s responsiveness, inspectors noted that the practice had successfully applied for funding for a small electric car to start a prescriptions delivery service to vulnerable and isolated patients.
In the dispensary, inspectors noted that arrangements for managing medicines, including emergency medicines and vaccines kept patients safe (including obtaining, prescribing, recording, handling, storing, security and disposal).
They also noted:
- Processes were in place for handling repeat prescriptions which included the review of high risk medicines
- There was a named GP responsible for the dispensary and all members of staff involved in dispensing medicines had received appropriate training and had opportunities for continuing learning and development
- Any medicines incidents or ‘near misses’ were recorded for learning and the practice had a system in place to monitor the quality of the dispensing process
- Standard procedures covered all aspects of the dispensing process
- Suitable systems were in place for the management of drug safety alerts and recalls
- Safe systems were in place for dispensing and checking medicines made up into blister packs.
Outstanding caring and responsiveness also contributed to an overall outstanding rating for the Market Cross Surgery in Mildenhall, near Bury St Edmunds.
Inspectors noted that dispensers counselled patients on their medicines, including possible side effects and appropriate timing of medicines.
Other safety processes included:
- There was a named GP responsible for the dispensary
- All dispensary staff had received appropriate training, or were fully supervised in training roles, and had annual appraisal and competency checks
- There was an effective and clear process for the management of information about changes to patient medication received from other services. All such changes were reviewed and authorised by a GP and communicated to the dispensers as necessary
- Systems were in place to ensure that repeat prescriptions were monitored effectively. Dispensers monitored prescriptions that had not been collected and informed the GPs of this
- Dispensing checks included a second person and a bar-code check.