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War Memorial Health Centre commended in inspection

Inspectors note patients' enthusiasm for GP dispensing services

July 18th 2017

Tagged: HIW

By Ailsa Colquhoun

DDA member in Wales, the Crickhowell War Memorial Health Centre, Powys, offers “good quality and safe services to patients in accordance with the Health and Care Standards”, GP inspectors for Wales have said.

In a report, Health Improvement Wales commended the enthusiastic practice manager and GP partners for their management and the good collaboration between all members of the staff team.

Patients are said to be “very happy” with the practice’s dispensing service. The dispensary had sufficient numbers of staff in order to provide an effective and efficient service. Recording of fridge temperatures were being monitored daily.

Discussions between staff and patients were courteous and polite which promoted respect and kindness.

Patients were happy with the treatment received and were very grateful to the staff team for the care and support that they provide.

Inspectors commended the following aspects of service:

  • Staff were observed to be communicating with patients in a calm and courteous manner
  • Patient records were completed to a good standard and included comprehensive information
  • The physical environment was of a good standard and there was ample seating areas and spaces for patients with mobility aids and wheelchairs

Improvements would include:

  • better utilisation of Welsh language resources/provisions
  • disclosure and barring service (DBS) checks for all relevant staff, including administrative employed at the health centre
  • annual appraisals for all staff

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